Privacy Policy
Abode Privacy Policy
Abode (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or use our vacation rental services (collectively, the “Services”) through third parties. By using our Services, you agree to the practices described in this Privacy Policy. We are committed to not transferring consumer data to external organizations except as necessary to provide our services or comply with legal obligations.
SMS Privacy Policy
Effective Date: July 15th 2025
At Abode (the “Company”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information, specifically, your mobile phone number and any SMS communications related to your stay.
This SMS Privacy Policy outlines how we use SMS (Short Message Service) to communicate with guests and what choices you have regarding those communications.
1. Information We Collect
When you make a reservation through platforms like Airbnb, Vrbo, or other booking channels, you voluntarily provide your mobile phone number as part of the reservation process. This number may be used by our team to send you time-sensitive updates related to your reservation.
We may collect the following data:
Your name
Your mobile phone number
Your reservation details (check-in/out dates, property address)
Any messages or responses you send via SMS
2. How We Use SMS Messaging
By booking one of our listings, you consent to receive SMS messages from us at the phone number provided during the reservation process. These messages are strictly for the purpose of facilitating your stay and may include:
Booking confirmations
Check-in and check-out instructions
Welcome and onboarding information
Urgent updates regarding your reservation or property
Support and assistance during your stay
We do not send marketing or promotional content via SMS unless you have separately opted into such communications.
3. Legal Basis for Messaging
Your consent is obtained at the time of booking, where you are informed (either in our listing description or booking message) that your phone number may be used for stay-related messaging. This consent serves as our legal basis for processing and sending transactional SMS messages.
4. Opt-Out and Your Choices
You may opt out of receiving SMS messages at any time by replying STOP to any of our texts. Once we receive your opt-out request, we will confirm your removal and cease further messaging unless reauthorization is granted.
Please note that by opting out, you may miss important updates regarding your reservation, which could affect your stay.
5. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any fees incurred as a result of receiving our SMS messages.
6. Data Sharing and Retention
We do not sell, rent, or share your mobile phone number or SMS-related data with any third parties for marketing purposes.
We retain SMS logs for internal record-keeping and support purposes for a limited time, after which they are securely deleted unless required by law or contractual obligations.
7. Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.
8. Updates to This Policy
We may update this SMS Privacy Policy from time to time. If changes are made, we will update the effective date at the top of this policy and, when applicable, notify users through an updated listing description or direct message.
9. Contact Us
If you have questions or concerns about this SMS Privacy Policy or your data, please contact us at:
reservations@abodevacation.com
General Privacy Policy
1. Information We Collect
We collect both personal and non-personal information to provide you with an efficient and personalized experience:
a. Personal Information
When you make a reservation or interact with our Services, we may collect personal information, including:
- Name
- Email address
- Phone number
- Payment information (e.g., credit card details)
- Mailing address
- Emergency contact information
- Special requests or preferences for your stay
b. Non-Personal Information
We may collect non-personal information that helps us improve our Services, including:
- Browser type and version
- IP address
- Device information
- Location data (if enabled on your device)
- Interaction data (e.g., pages viewed, time spent on pages)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your reservation and confirm bookings
- To communicate with you regarding your reservation and provide customer support.
- To personalize your experience with us
- To process payments and refunds
- To send you promotional offers, newsletters, or other marketing materials (you can opt out of these communications at any time). You have the right to opt out of receiving SMS messages at any time. To opt out, reply ‘STOP’ to any message you receive from us, or contact us at 575.224.6032
- To improve our Services and website functionality
- To comply with legal and regulatory requirements
Training and Auditing: We run regular audits of our data handling practices and train employees on data privacy compliance.
Booking Security: We offer the use of a secure server for our communication and bookings. All supplied sensitive and credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
3. How We Share Your Information
We may share your information with the following parties:
- Third-party service providers: We may share your information with trusted partners, such as payment processors, cleaning services, and booking platforms, to fulfill our services. We do not share mobile information with third parties for marketing purposes.
- Business transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Legal compliance: We may disclose your information if required to do so by law or in response to legal requests, such as subpoenas or court orders.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze trends, track users’ movements on our site, and gather demographic information. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct or update any inaccurate information
- Request the deletion of your personal information
- Object to or restrict the processing of your information
- Withdraw consent for the use of your information for marketing purposes
To exercise these rights, please contact us at 575.224.6032
7. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Transfers
If you are located outside of The United States, please be aware that your information may be transferred to, stored, and processed in a country where our servers are located, which may have different data protection laws than your country. By using our Services, you consent to the transfer of your data to countries outside your country of residence.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Abode Vacation
Taos, New Mexico
575.224.6032
